No one can make you serve customers well.
That's because great service is a choice.
Harvey Mackay, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .
He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.'
Taken aback, Harvey read the card. It said: Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.'
My friend said jokingly, 'No, I'd prefer a soft drink.'
Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.'
Almost stuttering, Harvey said, 'I'll take a Diet Coke.'
Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'
As they were pulling away, Wally handed my friend another laminated card, 'These are the stations I get and the music they play, if you'd
like to listen to the radio.'
And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.
'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'
Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.
He had just written a book called You'll See It When You Believe It . Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining!
Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.''
'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'
'I take it that has paid off for you,' Harvey said.
'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.
How about us? Smile, and the whole world smiles with you... The ball is in our hands!
A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up... let
us do good to all people.
Ducks Quack, Eagles Soar
Tuesday, July 28, 2009
Thursday, July 16, 2009
Resveratrol Research....Mission....Imagine
In this Issue:
1) Resveratrol research
2) We are on a Mission – check out the cool incentives
3) Imagine Yourself on a Trip
******************************************
1) Resveratrol Research
More and more information is coming out on the research that has been going on for over 10 years about resveratrol. Resveratrol has demonstrated anti-tumor activity (shown to arrest unregulated cell growth and induce apoptosis -- cell death of unhealthy cells).There are literally thousands of references on resveratrol, research papers on anti-heart disease, anti-cancer, radiation protection, anti-diabetic and more.
As you know, I am an independent Shaklee distributor so where does that fit into all this. Well, Shaklee has a patentented resveratrol supplement. What makes it so special? Let me give you some juicy details. The main ingredient is muscadine grape. Doesn't sound that special, now does it! Well, actually, it is very special. Besides our CEO purchasing the rights to all the crops of organic muscadine grapes, it also has very special chemical components that are unique to the muscadine.
It is the only grape that contains anthocyanins, antioxidants that shows the most ability to penetrate cell membranes and provide protection. They increase peripheral circulation, improve vision, enhance immunity and wound healing.
Something else that is unique to the muscadine grape is ellagic acid, shown to inactivate cancer-causing chemicals, block carcinogens from attacking DNA, reducing side effects of chemotherapy, anti-viral and anti-bacterial properties, and so much more.
This is just the tip of the iceberg on all the research results and I could fill up another page even with just the anti-cancer evidences. And, it provides protection against environmental toxins too.
Did you know that 1 tsp of this resveratrol gives you 100 mg of trans-resveratrol, the more bio-available form of resveratrol? Now, I know there has also been a lot of news about resveratrol being like the fountain of youth. I don't know about you, but having a “fountain of youth” isn't a focus for me.....but a cool perk! I am interested in prevention and staying healthy so that I can enjoy each and every day with my family.
So what I say to that is......just a teaspoon a day can make such a difference!
Get yours now at: http://www.shaklee.net/sarahs/21000
And, did you know that autoship orders save an additional 10% off!
*************************************
2)We're on a Mission!
You can help us change 1 million lives this year just by sharing what we have to offer. As a nation, we are experiencing very difficult economic times. But there is still an opportunity for people to thrive through dreams, concrete goals and hard work. Thanks to our business model and the wonderful members of our Shaklee Family, Shaklee has been able to grow in each and every recession since 1956. And our continued goal in 2009 is to work with you to provide a financial opportunity for one million people!
We have the Join Free with 50 PV incentive, and the Power of 10 for new people, as well as other great promotions to help you achieve your goals. However you decide to participate, your actions today will help you and so many others who are seeking an opportunity to provide for their families.
Amid worries about potential job loss and significant financial troubles, you can help others have a very different experience during the current economic climate. A home business can help alleviate much of a family’s stress and ease financial concerns while providing the flexibility a family needs.
Here are just some of the ways you can join our mission of helping families to live healthier, happier lives:
Join Free with 50 PV - From now to August 8th we’re waiving the $19.95 membership fee for new people joining with a 50 PV order.
Or another win-win. Be a New GOLD Ambassadors now thru August 8th and you receive 6 months free access to their own Personal Web Site.
Connect with people by introducing the new Shakleebaby™ and Shakleekids™ product lines and tell them about the great promotions available with those products. (promotion ends august 8th)
Save even more and qualify for additional discounts with the autoship program....did you know that some order combinations qualify you for certain products at extra bIG discounts!
According to the recent Multi-Sponsor Surveys’ 2009 Economic Impact Market Segmentation Study, 49% of employed adults expressed worry about potential job loss, while 32% admitted to “significant” financial troubles. 60% of adults are now interested in operating a home business in response to the economic downturn. We have what people are looking for. Please join us in making an impact for one million families this year.
*************************************
3)Imagine Yourself on a Trip!
By growing and building your Shaklee business, as an authorized distributor, you can earn points that will allow you to achieve the incentive trip of your dreams. Can you imagine total relaxation, being waited on hand and foot, fun people, amazing scenery, incredible food - and nothing to do but sit back and enjoy? All of this can be yours if you achieve the Imagine 2010 Incentive Trip.
Imagine 2010 Incentive Trip
Date: November 2010
Location: To be announced August 8th
Qualification Period: July 1, 2009 - June 30, 2010
Early Bird Deadline: January 31, 2010
Ask me and learn how you can earn points and qualify for this once in a lifetime experience
To your Health, Success and Happiness,
******************************
Since this blog contains testimonials and other information as opposed to material directly from the manufacturer it is important for you to note that the information shared have not been recommended or approved by the manufacturer, and it is not intended to be used or promoted as such. No claims, guarantees, warranties or assurances are implied or promised. The health statements herein have not been evaluated by the Food & Drug Administration. The stories contained herein are not intended to diagnose, prescribe, or treat any disease, illness or injury, or in any way substitute for medical advice. The only legally recognized use of vitamin/mineral supplements is to prevent or treat specific vitamin/mineral deficiencies. The authors and distributors of the enclosed information will not be held responsible for any misconceptions or misuse of the information presented herein. If you have a health problem, see your physician.
1) Resveratrol research
2) We are on a Mission – check out the cool incentives
3) Imagine Yourself on a Trip
******************************************
1) Resveratrol Research
More and more information is coming out on the research that has been going on for over 10 years about resveratrol. Resveratrol has demonstrated anti-tumor activity (shown to arrest unregulated cell growth and induce apoptosis -- cell death of unhealthy cells).There are literally thousands of references on resveratrol, research papers on anti-heart disease, anti-cancer, radiation protection, anti-diabetic and more.
As you know, I am an independent Shaklee distributor so where does that fit into all this. Well, Shaklee has a patentented resveratrol supplement. What makes it so special? Let me give you some juicy details. The main ingredient is muscadine grape. Doesn't sound that special, now does it! Well, actually, it is very special. Besides our CEO purchasing the rights to all the crops of organic muscadine grapes, it also has very special chemical components that are unique to the muscadine.
It is the only grape that contains anthocyanins, antioxidants that shows the most ability to penetrate cell membranes and provide protection. They increase peripheral circulation, improve vision, enhance immunity and wound healing.
Something else that is unique to the muscadine grape is ellagic acid, shown to inactivate cancer-causing chemicals, block carcinogens from attacking DNA, reducing side effects of chemotherapy, anti-viral and anti-bacterial properties, and so much more.
This is just the tip of the iceberg on all the research results and I could fill up another page even with just the anti-cancer evidences. And, it provides protection against environmental toxins too.
Did you know that 1 tsp of this resveratrol gives you 100 mg of trans-resveratrol, the more bio-available form of resveratrol? Now, I know there has also been a lot of news about resveratrol being like the fountain of youth. I don't know about you, but having a “fountain of youth” isn't a focus for me.....but a cool perk! I am interested in prevention and staying healthy so that I can enjoy each and every day with my family.
So what I say to that is......just a teaspoon a day can make such a difference!
Get yours now at: http://www.shaklee.net/sarahs/21000
And, did you know that autoship orders save an additional 10% off!
*************************************
2)We're on a Mission!
You can help us change 1 million lives this year just by sharing what we have to offer. As a nation, we are experiencing very difficult economic times. But there is still an opportunity for people to thrive through dreams, concrete goals and hard work. Thanks to our business model and the wonderful members of our Shaklee Family, Shaklee has been able to grow in each and every recession since 1956. And our continued goal in 2009 is to work with you to provide a financial opportunity for one million people!
We have the Join Free with 50 PV incentive, and the Power of 10 for new people, as well as other great promotions to help you achieve your goals. However you decide to participate, your actions today will help you and so many others who are seeking an opportunity to provide for their families.
Amid worries about potential job loss and significant financial troubles, you can help others have a very different experience during the current economic climate. A home business can help alleviate much of a family’s stress and ease financial concerns while providing the flexibility a family needs.
Here are just some of the ways you can join our mission of helping families to live healthier, happier lives:
Join Free with 50 PV - From now to August 8th we’re waiving the $19.95 membership fee for new people joining with a 50 PV order.
Or another win-win. Be a New GOLD Ambassadors now thru August 8th and you receive 6 months free access to their own Personal Web Site.
Connect with people by introducing the new Shakleebaby™ and Shakleekids™ product lines and tell them about the great promotions available with those products. (promotion ends august 8th)
Save even more and qualify for additional discounts with the autoship program....did you know that some order combinations qualify you for certain products at extra bIG discounts!
According to the recent Multi-Sponsor Surveys’ 2009 Economic Impact Market Segmentation Study, 49% of employed adults expressed worry about potential job loss, while 32% admitted to “significant” financial troubles. 60% of adults are now interested in operating a home business in response to the economic downturn. We have what people are looking for. Please join us in making an impact for one million families this year.
*************************************
3)Imagine Yourself on a Trip!
By growing and building your Shaklee business, as an authorized distributor, you can earn points that will allow you to achieve the incentive trip of your dreams. Can you imagine total relaxation, being waited on hand and foot, fun people, amazing scenery, incredible food - and nothing to do but sit back and enjoy? All of this can be yours if you achieve the Imagine 2010 Incentive Trip.
Imagine 2010 Incentive Trip
Date: November 2010
Location: To be announced August 8th
Qualification Period: July 1, 2009 - June 30, 2010
Early Bird Deadline: January 31, 2010
Ask me and learn how you can earn points and qualify for this once in a lifetime experience
To your Health, Success and Happiness,
******************************
Since this blog contains testimonials and other information as opposed to material directly from the manufacturer it is important for you to note that the information shared have not been recommended or approved by the manufacturer, and it is not intended to be used or promoted as such. No claims, guarantees, warranties or assurances are implied or promised. The health statements herein have not been evaluated by the Food & Drug Administration. The stories contained herein are not intended to diagnose, prescribe, or treat any disease, illness or injury, or in any way substitute for medical advice. The only legally recognized use of vitamin/mineral supplements is to prevent or treat specific vitamin/mineral deficiencies. The authors and distributors of the enclosed information will not be held responsible for any misconceptions or misuse of the information presented herein. If you have a health problem, see your physician.
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